Shipping policy

At The Curvia, we are committed to providing a smooth, reliable, and transparent delivery experience for every order.

Order Processing

• All orders are processed within 24–48 business hours after successful payment confirmation.
• Once your order is shipped, you will receive an email with tracking details.

Estimated Delivery Time

• Standard Shipping: 5–7 business days after dispatch
• Delivery timelines are calculated from the date the order is dispatched, not the order date.

Note: During festivals, sales, or high-volume periods, delivery may take slightly longer.

Shipping Charges

• FREE Standard Shipping on all orders across India

Important Notes

• Please ensure your shipping address is correct at checkout — we are not responsible for delays or non-delivery due to incorrect details.
  
• International customers may be subject to customs duties or import fees, depending on local regulations.

Shipping Protection

• Shipping Protection may be offered at checkout for added peace of mind.
• If a protected order is confirmed as lost or damaged in transit, we will assist with a replacement or resolution.
• Orders without Shipping Protection are not eligible for compensation in cases of loss after dispatch.

Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos.
• Approved cases will be eligible for a replacement or refund as per our Returns & Refund Policy.

Our Commitment

If your order hasn’t arrived within 15 business days of shipping, or you receive an incorrect or defective item, please contact us immediately — we’ll make it right.

For all inquiries, email - thecurviaofficial@gmail.com