Delivery & Returns Policy

The Curvia™ – Delivery & Returns Policy

We’re committed to making every shopping experience with The Curvia simple, secure, and stress-free. Here’s everything you need to know about our shipping, delivery, and returns process:

Shipping & Delivery

Order Processing:

  • All orders are processed within 1–3 business days after payment confirmation.

Estimated Delivery:

  • Standard shipping: 7–10 business days after dispatch.
  • Tracking details will be emailed to you once your order has shipped.

Shipping Costs:

  • FREE standard shipping on orders over $100.
  • Shipping costs for smaller orders are calculated at checkout.

Important Notes:

  • Delivery times are based on dispatch date.
  • During holidays, sales, or high-volume periods, processing and delivery may take longer.
  • Please confirm your shipping details at checkout—we are not responsible for delays due to incorrect addresses.
  • International customers may incur customs fees or duties based on local regulations.

Shipping Protection

We strongly recommend adding Shipping Protection at checkout for full coverage. 

  • If your package is confirmed lost or stolen, we’ll send a free replacement.
  • Opting out of Shipping Protection means we can’t guarantee replacements for lost or stolen orders.

Returns & 30-Day Money-Back Guarantee

We want you to love every purchase from The Curvia. If you’re not completely satisfied, you can return your item(s) within 30 days of delivery for a full refund.

Return Conditions:

  • Must be unused, unwashed, and in original packaging.
  • Returns must be initiated and shipped within 30 days of delivery.
  • Sale items, gift cards, or products marked “Final Sale” are not returnable unless faulty.
  • Shipping fees are non-refundable.
  • A photo of your item may be required before shipping it back to confirm eligibility.
  • For bundle orders: If you return part of a bundle, the items you keep will be charged at the current sale price.

How to Initiate a Return:

  • Contact us at - thecurviaofficial@gmail.com with your order number and item photo(s) for approval.
  • We’ll send you the return address and instructions.
  • Ship the product(s) back to us.
  • After inspection, refunds are issued to your original payment method within 5–7 business days.

Refund Details

  • Once we receive and inspect your return, we’ll process your refund to your original payment method within 5–7 business days.
  • Shipping fees are non-refundable.

Our Commitment to You 

If your order hasn’t arrived within 15 business days of shipping, or you receive an incorrect or defective item, contact us right away—we’ll make it right. 

For all inquiries, email - thecurviaofficial@gmail.com